Current job openings will be listed below, however please reach out to careers@susanalexandra.com even if your ideal position isn't listed as we are always seeking dynamic individuals to join our growing team!

Job Title: Store Manager

Reports to: Director level employees based on Department & Founder 

Manages: 33 Orchard Store, Sales and Staff 

Status: Full Time Exempt 

Position summary: This is a unique opportunity for an experienced Store Manager to flex their skills in the context of a small and growing brand. Responsible for running the store like a small business from staffing to operations to product ordering to building strong client relationships PLUS leading in-store pop-up events and Bead Nights and making jewelry in-store for our best selling ‘Make Your Own’ program. The ideal candidate has experience in store management and is looking to work in a high-vibe environment that is friendly, fun, and inclusive. Having a background in marketing, crafting, or theater is a plus! 

Store Manager Responsibilities 

Job Requirements

Leadership & People Management:

• Set clear goals and expectations for the team and provide consistent performance feedback and coaching to drive results

• Identify, hire and train sales individuals from like-minded brands who can contribute to store culture and client-focused environment

• Lead by example and create an environment and a team that consistently delivers best-in-class customer experiences

• Oversee the development of building the staff clientele and ensure client expectations are being met through building relationships and customer satisfaction

• Oversee the development of clientele by designing and supporting strategic initiatives that build

• Customer base and increase repeat business

Operational Excellence: 

• Understand and adhere to all operational procedures and ensure the efficient running of store

• Operations and Visuals 

• Perform administrative tasks including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash 

• Monitor stock and inventory 

• Create and maintain employee schedule including request off, team coverage, holidays, events, and pop-ups 

• Maintain visual merchandising directives and store cleanliness 

• Manage weekly Purchase Order for the store and maintain inventory levels on sales floor and back stock 

• Stay in constant communication with production team on launches and any product issues

• Order supplies for the store including toilet paper, paper towel, cleaning supplies, etc. 

• Send daily sales EOD reports via email, reply to team when they write the EOD, train team on successful and engaging communication in writing 

• Report data for commissions payouts on a monthly basis in a timely manner, when applicable 

• Train and develop staff based on training tools and experiences 
  
  

Business Sales:

• Holds self and team accountable for the achievement of financial targets through monitoring and improvement of measurable statistics that drive the business

• Weekly and monthly reporting to reflect sales, KPIs to be delivered to leadership 

• Strategize and report on plans to exceed monthly and/or quarterly/annual store goals set by the Leadership Team and send at a regular cadence 

• Manage store supplies and operating budget 

• Strategize ways to improve average order values 

• Maintain, strategize and execute clientele efforts to lead the business to positive community engagement and sales 

• Hold regular sales trainings with store staff

What We Admire:

• Bring the solutions to the table, we’ve heard the problems 

• Teamwork and respect, we’re a small team - act like it

• Helping hands, no one job is one persons job 

• Swift and reliable communication

• Shows care to the retail store as if it is their home

• Someone who shows initiative

• Someone who does the little things that might go unnoticed but which make the store experience stronger

• Someone who cares about fostering community and makes everyone feel welcome, included and happy

Please email careers@susanalexandra.com to apply!

Job Title: Freelance/PT Content Creator

Reports to: Leadership Team

Status: Part-time hourly, flexible

• Collaborating and communicating directly with the founder/creative director and marketing team to develop, produce and execute social shoots to support the social channels, primarily Instagram and TikTok.
• Deliver content to founder in an organized and agreed upon manner so she can post to her account(s) seamlessly. 
• Keep up with the latest social trends and work in collaboration with Susan Alexandra senior leadership and marketing team in executing a social media strategy to engage with followers and grow our digital community.
• Ideate, create and execute fresh social media content in our brand voice that aligns with creative direction and supports the brand vision.
• Attend weekly marketing meetings (usually about 30 mins) virtually or in-person.
• Attend ad hoc events in order to capture social content (store bead nights, fashion week events, beading parties, corporate events).
• Develop and present weekly social media data to marketing team ie. engagement, clicks to site, etc.

Please email sales@susanalexandra.com to apply!